Support center
A team that listens to you
Our solutions help you in the day to day management of all of your online applications and in making strategic decisions in real-time. This is why AT Internet has always paid special attention to the reactivity and relevance of its Customer Support.
If you have any trouble accessing your data or interpreting it, this way you can freely contact our Customer Support.
- A team of specialist technical consultants with more than ten years of international experience in the field of web marketing and Web Analytics.
- Full time and unlimited access to all of our documentation: technical manuals, on-line help and other reference documents.
- An online interface so that you can send us your questions 24/7.
- Our telephone hotline is open Monday to Friday from 7 am to 8 pm. Our team of consultants will answer your questions Monday to Friday from 9 am to 6:30 pm..
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Service included in your subscription.
DEDICATED SUPPORT: A Technical Consultant to assist you
Once your solution has been deployed, we offer you more than just Support. A technical consultant from the Support team, specializing in your field of business, will be designated and trained so as to follow up the operation of our solutions in your environment.
This person becomes your prime contact on a day to day basis.
The dedicated Technical Consultant supports you through the following challenges:
- Your technical questions are quickly answered by our Support Center,
- You benefit from exclusive new features in Beta Test,
- You are informed before every maintenance operations.
Other advantages:
- Your technical questions to our Support Center are handled on a priority basis,
- You get the exclusive benefit of new function in Beta Test,
- You are consulted before any maintenance operations are run on our applications.
Deliverables:
- A quarterly report on exchanges (questions/answers) with our Support Center,
- A quarterly marking audit that is targeted to match changes to your site.
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Support center
A team that listens to you
Our solutions help you in the day to day management of all of your online applications and in making strategic decisions in real-time. This is why AT Internet has always paid special attention to the reactivity and relevance of its Customer Support.
If you have any trouble accessing your data or interpreting it, this way you can freely contact our Customer Support.
- A team of specialist technical consultants with more than ten years of international experience in the field of web marketing and Web Analytics.
- Full time and unlimited access to all of our documentation: technical manuals, on-line help and other reference documents.
- An online interface so that you can send us your questions 24/7.
- Our telephone hotline is open Monday to Friday from 7 am to 8 pm. Our team of consultants will answer your questions Monday to Friday from 9 am to 6:30 pm..
---------------------------------------------------
Service included in your subscription.
DEDICATED SUPPORT: A Technical Consultant to assist you
Once your solution has been deployed, we offer you more than just Support. A technical consultant from the Support team, specializing in your field of business, will be designated and trained so as to follow up the operation of our solutions in your environment.
This person becomes your prime contact on a day to day basis.
The dedicated Technical Consultant supports you through the following challenges:
- Your technical questions are quickly answered by our Support Center,
- You benefit from exclusive new features in Beta Test,
- You are informed before every maintenance operations.
Other advantages:
- Your technical questions to our Support Center are handled on a priority basis,
- You get the exclusive benefit of new function in Beta Test,
- You are consulted before any maintenance operations are run on our applications.
Deliverables:
- A quarterly report on exchanges (questions/answers) with our Support Center,
- A quarterly marking audit that is targeted to match changes to your site.
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